Most pallet loss happens outside your four walls. Once shipments are delivered, return accountability can become unclear unless a process is in place.
Assign Return Responsibility
Set ownership by account and include pallet return terms in service agreements. Ambiguity drives loss.
Use Scheduled Recovery Routes
Regular pickup windows improve return rates and reduce one-off collection costs.
Incentivize Returns
Deposit models or account credits can encourage faster and cleaner returns.
Track By Customer Tier
Not all customers behave the same. Focus retention programs on high-volume accounts first.
Companies that actively manage outbound pallet recovery often cut annual shrinkage by double digits.